Customer Service Life

Trader Joe’s Checks The Eggs!

Posted on October 22, 2013 by Jeremy Watkin

I am such a fan of people and companies that do the little things for customers. So much so that I unilaterally created a new […]

Customer Experience, Good Customer Service, Jeremy

Monday Motivation: Identify, Share And Inspire Awesome Customer Service

Posted on October 21, 2013 by Jeremy Watkin

One of my favorite stages in raising kids thus far is when they are just discovering words. Part of it is that words like “frog” […]

Customer Service, Jeremy, Motivation

Thoughts On Gamification

Posted on October 19, 2013 by Jeremy Watkin

Our good friend Jeff Toister recently shared his thoughts on gamification in a customer service operation and I wholeheartedly agree with his perspective. I do believe […]

Customer Service, Jeremy

The Mother Of All Telecommuting Customer Service Professionals

Posted on October 18, 2013 by Guest Author

For those that haven’t read my mini bio, I am a mother of three that primarily works from home. First and foremost, I would like […]

Customer Service

3 Ways to Not Pass the Buck in Customer Service

Posted on October 17, 2013 by Jenny Dempsey

Waiting in line to buy a pre-made turkey and cheese sandwich at the Denver airport today, I witness one of the most common customer service […]

Customer Experience, Jenny

A Customer Service Leader Worth Following

Posted on October 16, 2013 by Jenny Dempsey

First off, Happy Boss’s Day! If you have an awesome boss, make sure you’re celebrating them today! This little clip, while quite funny, immediately brought […]

Jeremy, Leadership, Motivation

Customer Service: If You’re Not Getting Out Of Your Chair, You’re Doing It Wrong!

Posted on October 16, 2013 by Jeremy Watkin

As parents we try to save the “E” word for special occasions. Of course I’m talking about the word “Emergency.” Last week I was sitting […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy, Motivation

3 Ways to Keep it Real with Customers (Warning: CUTE Kittens)

Posted on October 15, 2013 by Jenny Dempsey

Worried? Stressed? Can’t sleep? What helps? One word: Kittens. Unless you have a deep rooted fear or life threatening allergy, kittens might just make you […]

Customer Service, Good Customer Service, Jenny