Breaking the Ice Episode #37: Rants, Raves, & 3 Keys to Bad #Custserv w/ Randi Busse

In this episode we welcome our friend and customer service expert, Randi Busse. She’s coauthor of the book, Turning Rants Into Raves and President of Workforce Development Group. Tune in as we share recent customer service rants and raves and then talk about some of the keys to bad customer service. Here are the questions for this episode:

Icebreaker Question: Have you had a recent customer service rant or rave lately? Share the story!

Customer Service Question: In your opinion, what are the top 3 reasons a company provides a bad customer service experience?

Be sure to follow Randi on LinkedIn, Twitter, and Facebook.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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