5 Reasons To Never Stop Building Stuff
We’re in this frantic process of getting our house ready to sell. In the last month I’ve built a gate, hauled dirt, remodeled a bathroom, […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Quit Complaining And Enjoy The Process
Lately we’ve been working like crazy to finish a bathroom remodel at our house. We contracted out the plumbing and tile work but I kept […]
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If You Want Me To Take Your Survey You’d Better Smile First
The expression “going postal” exists for a reason. While it refers to some very tragic incidents from the past, it also points to a much […]
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Physical Environment And Your Workflow
Not too long ago, I was imprisoned in a cold, gray, isolated cubicle with outdated furniture and a broken fan. Ok, so, imprisoned might be […]
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Monday Motivation: Remember Them Dents
Can you name this TV theme song? You take the good, you take the bad, you take them both and there you have The facts […]
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3 Steps To Meaningful And Lasting Connections
I’ve written about my favorite Greek restaurant, Victor’s Kafe in the past. Today I want to spend a little time talking about Tyler and what […]
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4 Customer Service Excerpts From My Travel Diary
My wife and I were afforded the opportunity to leave the kids with their grandparents for the weekend and getaway to Portland, Oregon. This particular […]
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4 Lessons Learned From The Five9 User Conference
As a customer of cloud contact center software company, Five9, I was recently invited to attend a user conference to learn all about their new […]
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5 Monday Customer Service Must Reads
One of the most important things you can be doing consistently as a customer service professional is routinely reading blogs and articles about your craft. […]
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How You Handle The Bad News Says A Lot About You
I was recently digging through a folder on my computer where I store good voicemails from customers. One particular message stood out from several years […]
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