Less Quacking, More Problem Solving
We all know the feeling too well when a customer service person utters any of the following phrases: “No” “Unfortunately” “It’s not possible” “Policy doesn’t […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Choosing Your Attitude In 45 Seconds Or Less
I’m the sort of person who has to “warm up” when he gets to work. Failure to properly warm up can lead to a double […]
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Monday Motivation: See The Potential In Others
A personal tidbit you may not know about me is that my dad is a pastor and has been for the last forty-five or so […]
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Awesome Teams Care For One Another
The way I am wired, I spend a lot of time worrying about whether or not members of my team are happy. As a customer […]
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The Post-birthday #CX Review
I just had another birthday and find myself another year older. It’s fascinating to look at birthdays from a customer experience perspective and think about […]
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3 Rules For Respecting A Customer’s Support Channel Preference
It’s pet peeve time! There’s a company I frequently contact for support. Given the nature of the issues and my busy schedule, I typically opt […]
Continue reading »Coffee And Customer Service: 2015 Resolutions
Happy New Year! Don’t miss our first Coffee and Customer Service hangout of the year. It was a good one. In the hangout, we established […]
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Who Listened To Me And Who Didn’t In 2014?
I was recently reflecting on 2014 and was reminded of the handful of service failures that I wrote about over the course of the year. […]
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Jeremy’s Top 6 Blog Posts Of 2014
2014 has been quite a year for Communicate Better Blog. As I am looking through the last year of blog posts, I am reminded that this […]
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Customer Delight In 6 Simple Steps
It was Christmas night and I was in the mood for a movie. Thankfully Redbox machines don’t take a holiday. The following article is my entire process […]
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