The Customer Service Forgive And Forget
Are you familiar with this conversation? Me: “Hey babe, I’m on my way home.” Wife: “Great. See you soon. BTW, the kids have been crazy. […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Threads Of Thankfulness
This post originally appeared on the Phone.com blog. Click here to read the original article. Raise your hand if you cringe just a little bit […]
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3 Takeaways From “Who’s Your Gladys?”
I recently had the opportunity to read the book, Who’s Your Gladys by Marylyn Suttle and Lori Jo Vest. The book profiles a series of companies […]
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2 Ways To Deliver A Better Customer Experience
Jenny gave a terrific example yesterday of a Guitar Center employee who took ownership of her guitar buying process and threw in a patch cable […]
Continue reading »Coffee And Customer Service: Two Things
In today’s short Coffee and Customer Service hangout, we each discussed two customer service insights gained this week. Don’t miss it!
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2 Ways To Help Your Employees Forget They Are Working
For whatever reason I am thinking in twos this week. I’ve had two recent epiphanies about how to make work feel a bit less like […]
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One Customer Service Do, And One Don’t
Customer service is all around us. It’s totally and completely in the mainstream. Ask almost anyone on the street for a customer service story or […]
Continue reading »Coffee And Customer Service: Suited Up
In this week’s Coffee and Customer Service Hangout we discussed this week in customer service. Don’t miss Jeremy all dressed up in a suit and […]
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My 5 AHA Moments From #CCDemo14
I had the privilege of attending ICMI’s 2014 Contact Center Demo in Chicago. It’s a fantastic event packed with insight, technology and great people. Rather than […]
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Monday Motivation: Bring Value To The Table
I love having conversations with people who either know more than me or have an outside, high level view on things that I just may […]
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