Coffee And Customer Service: To No Or Not To No
In today’s Coffee and Customer Service Hangout, we discussed some alternatives to saying no and then went all the way to the flip side to […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
3 Simple Alternatives To Saying No
I recently ordered some of my favorite Clif brand energy gels from one of my favorite running supply websites. They are always extremely quick at […]
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Customer Service Is Easier With A Refresh Button…Or Is It?
I was recently reminiscing on my early days of customer service. I worked at TierraNet, a webhosting and domain registration company. Customers would call in […]
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Spooky Coffee And Customer Service Hangout
In this Halloween edition of our Coffee and Customer Service Hangout, you can see our scary costumes (Yes, Jenny’s is scary too) and hear some […]
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Lead With Empathy And The Customers Will Follow
One thing they fail to tell you when you adopt a dog is that they eventually get old. Over the past year my chocolate labrador […]
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Why Stories Are Essential To Contact Center Culture
This post originally appeared on the ICMI blog. Click here for the original article and to read more fantastic customer service content form ICMI. Customer […]
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Coffee And Customer Service: Our Views On Customer Service
In today’s hangout, we discussed our week in customer service. First we discussed the meaning of our customer service paintings. We then discussed thoughts on […]
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Customer Service Through A Different Lens
I have been fortunate during my years in customer service to speak with several blind customers and work to assist them in using our service. Generally […]
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Monday Motivation: Run To, Not From
The winds have changed. We have moved into autumn and that marks the beginning of my latest marathon training plan. In January 2015, I will […]
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Customer Service Is Circular And Colorful
Compare my image of customer service to Jenny’s masterpience and you’ll quickly see that I am no artist–or at least not in the same conversation as Jenny. […]
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