5 Steps To A Winning Service Recovery
A few weeks ago I spent some time airing out my grievances with my bank over their handling of the recent Home Depot security breach. […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Awesome Culture As Easy As Customer Service
This post was originally published on the ICMI blog on October 1, 2014. Click here to read the original post and other great resources from […]
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#CSWeek Is About Caring
Customer service week was so fantastic, we figure it would ok to let it spill over into a second week. What do you think? Thursday of […]
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Coffee And Customer Service: #CSWeek In Review
If you’re worn out at the end of the week, you know it’s been a great Customer Service Week. We have been documenting the events […]
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#CSWeek Is About (Super) Value
As customer service professionals we are so often asked to be superheroes. One moment we’re trying to handle two chats and a phone call, and […]
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#CSWeek Is About Quality Time
Our first service standard at Phone.com is Quality. Quality is all about listening to our customers and finding ways to continuously improve the service that we […]
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Coffee And Customer Service: Pet Peeves Of Written Customer Service
In today’s hangout, we were joined by written communication expert, Leslie O’Flahavan from E-Write. Don’t miss out on this lively discussion of some of our […]
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5 Surefire Ways To Knock The Socks Off Your Customers
Today was one of THOSE days! Ask me how I can tell. I called Victor’s Kafe, the local Greek place, to order my favorite salad–a […]
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The 5 Standards Of Awesome Customer Service
In a post last week, I explained our concise definition of AWESOME customer service for our team at Phone.com. To review, we define AWESOME customer […]
Continue reading »Coffee And Customer Service: Everything Is Awesome!
In today’s Coffee and Customer Service Hangout, we discussed our awesome week in customer service. We discussed our new definition of AWESOME for our Phone.com customer […]
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