Corny Customer Service Lessons From The Holiday
We were recently discussing our favorite holiday movies and one movie is quickly becoming a classic. It has a long way to go before it rivals […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
5 Customer Service Lumps Of Coal To Avoid
In the great tradition of Santa Claus, we are taught that the toys go to the good little girls and boys. If you’ve been bad, […]
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Dear Customer, I’m Your Huckleberry!
If there’s a better film in all of cinema than Tombstone, I implore you to find it. I’m sure my wife would actually beg to […]
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Awesome Customer Service Is Like A Big Rainbow
I was up at the crack of dawn last Saturday for a modest 22 mile run. On this particular day, my friend and I chose […]
Continue reading »Coffee And Customer Service: The Joys Of Hiring
That’s right, we’re hiring customer service representatives at Phone.com. In this hangout, we discuss tips for both the applicant and the folks doing the hiring. […]
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Communicate Better With Your Customers
When it comes to building relationships with key customers, our ability to communicate face to face is paramount. Service leaders often spend countless hours working […]
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5 Ways (NOT) To Apply For A Customer Service Job
Have you ever posted or applied for a job on Craigslist? It has actually turned out to be a fantastic place to find AWESOME customer […]
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Monday Motivation: There’s Power In Releasing Ownership
The first attempt at soccer for my son Zack was anything but magical. The first four weeks were characterized by high emotions and the outright desire […]
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8 Tips For Hiring For Cultural Fit In Your Contact Center
We’re hiring in our contact center. Yay! If you run a small customer service operation like we do, you likely have low turnover and a […]
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Meet The Communicate Better Blog Twins!
I would like to preface this post by saying that it has absolutely nothing to do with customer service. Upon my arrival at the office […]
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