If You’re Going To Mess Up, Err On The Side Of Friendly
I was recently in the Portland airport on a layover, missing home, and craving a treat. I headed on over to Starbucks for a soy […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
The Awesome Things People Share With Me
One of my favorite things about being a customer service blogger is being known as a collector of good, bad and ugly customer service stories. […]
Continue reading »Coffee And Customer Service: Positivity, Swim Lessons and Poo Pourri
In today’s Coffee and Customer Service hangout, we discuss fascinating topics like taking a step back and looking at the big picture, Legally Blonde, positivity […]
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Perfecting The Customer Service Pause And Ask
One of my all time favorite movies is Legally Blonde. Ok it’s not my favorite but I do enjoy it. In that movie we learn […]
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Monday Motivation: Finishing Strong…Well Sort Of
In a foot race, regardless of the distance and regardless of how you’ve performed throughout, there comes the time when you hear the crowd noise building […]
Continue reading »Panel Discussion On Contact Center Training At #CCExpo14
In previous posts, Jenny and I talked about our experience at the ICMI Contact Center Expo and Conference last May. ICMI just posted a video […]
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What CSRs Want Engineers To Understand About Customer Service
I was recently asked to give a presentation from a customer service perspective to our engineering team at Phone.com. After about a minute of deep soul searching, […]
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Monday Motivation: Beating Negativity
Last week I challenged myself and anyone that read my post to embark on an exercise in positivity. After a week of journaling about the things […]
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And Then The Phone Rang…
If you are new to CommunicateBetterBlog, one of our favorite things to do is to write discussion or collaboration posts. In these posts we dialog […]
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Thoughts On Remote Work And The Contact Center
I was turned on to the wonders of customer service telecommuting several years ago when we installed our first VOIP phone system at the office. […]
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