Monday Motivation: An Exercise In Positivity Part 1
In this week’s Monday Motivation I want to try something a bit different. Rather than sharing a random, insightful thought, I want to invite you […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Coffee and Customer Service: TGIF!
In this week’s coffee and customer service hangout, Jenny and Jeremy talk about the topics near and dear to their hearts this week. The cover […]
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A Customer Service Scenario I Love To Hate
Here’s a scenario I have faced in customer service more times than I care to. A customer fails to pay their bill, their account gets […]
Continue reading »Monday Motivation: Find Out What Your Customer Needs!
I was watching the movie, Cars the other day with my kids and found this little gem of a short film in the extras on the […]
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Do You Have A Blogging Buddy?
We started Communicate Better Blog nearly two years ago with the goal of talking about good, bad and ugly customer service experiences intent on delivering […]
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A Nomination For White Castle — Customer Delight Hall Of Fame
As someone who has spent nearly my entire life in Southern California, I have never had the privilege of eating at a White Castle restaurant. […]
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Monday Motivation: How Do You Talk About Your Customers?
Tell me if you’ve ever done this. After speaking with a customer who you perceived to be a “jerk,” you proceeded to the notes on […]
Continue reading »Coffee And Customer Service: Serving Our Friends
In today’s hangout, we discussed a recent post titled “The Friend Test” and the difficulty surround having our friends and family do business with us. Don’t […]
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Decoding 11 Common Business Acronyms
When you listen to business folks speak or you read business literature, do you ever feel a bit like Ralphie with his Little Orphan Annie decoder […]
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Monday Motivation: Infectious Customer Service
Do you customer service folks ever catch yourselves asking questions like “why in the world do I talk to customer after customer, day after day?” […]
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