Monday Motivation: Getting Job Offers Customer Service
I love any opportunity to be served by someone who really gets what AWESOME customer service is all about. I appreciate the way these people make […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Coffee and Customer Service: Cultivating Awesome Customer Experiences
In today’s hangout, we had the privilege of speaking with Nate Brown from CustomerCentricSupport.com. This was a wonderful opportunity to discuss our three part series […]
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The Evolution Of The Customer Service Hike
About a year ago, I was reading one of my favorite customer service blogs written by Jeff Toister. In this particular post he talked about the […]
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4 Ways To Stop Scaring The $#!@ Out Of Your Customers
On a recent walk through my neighborhood with my kids and dog, a sign in a front yard caught my attention. The sign (pictured) read, […]
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Coffee And Customer Service With Doug Sandler
In today’s Coffee and Customer Service Hangout, we had the fantastic privilege of talking customer service with DJ, Professional Nice Guy and Customer Service Expert, […]
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Flaunt That BIG Personality!
Last Sunday I completed the America’s Finest City Half Marathon. It’s a beautiful San Diego race from Cabrillo National Monument, along the harbor, and ending […]
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Cultivating Fantastic Customer Experiences – Part 2
In part one of this series, Nate Brown talked about the dangers of rocky soil, also known as a poor employee experience. I’d like to take […]
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Awesome Product + Awesome Service = Awesome Customer Experience
This was originally published on Shep Hyken’s blog. Click here to read the original and other fantastic posts by Shep. There are a couple things […]
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Jeremy And Jenny Made ICMI’s Top 50 #CCTR Thought Leaders List
In a recent article by ICMI, we were recognized in the Top 50 Contact Center Thought Leaders On Twitter! Jeremy (@jtwatkin) ranked #17 and Jenny […]
Continue reading »Coffee And Customer Service: Reasons To Celebrate
In today’s hangout, we discussed a number of topics ranging from the two year anniversary of Communicate Better Blog, to our recognition as contact center […]
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