Leveraging Your Team’s Unique Strengths For Optimal Multichannel Support
This post was originally published on the ICMI Blog. In our contact center, all of our agents are identical. They all type fast and have […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
3 Tips For An Encore Customer Experience
In a world of poor customer experiences, the rare occasion arises where I can’t help but write a follow up post about a recent experience. […]
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Monday Motivation: Keep Moving Forward
I have a well chronicled history of falling while running. A month ago, I was trying to jump from road to sidewalk to avoid a […]
Continue reading »Coffee And Customer Service: Focus, Being Nice And Steve Jobs
In our Coffee and Customer Service Hangout, we discussed another week that was at Communicate Better Blog. Jeremy talked about being nice and shared his […]
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5 Inspiring Lessons From Steve Jobs
On a recent trip to the Goodwill bookstore, I came across the nearly six hundred page biography of Steve Jobs, written by Walter Isaacson. I […]
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Monday Motivation: Forget About Nice. Be Awesome!
In the Watkin family, we have a long-standing tradition of not putting bumper stickers on our cars. This was handed down from my minister father […]
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Mom…The Model Of Service And Sacrifice
As I sit here writing Mother’s Day cards, my mind is filled with thoughts of mom — not just one mom but all of the […]
Continue reading »Coffee And Customer Service: Reflections From #CCExpo14
We had the privilege of attending the ICMI Contact Center Expo and Conference this week and had a fantastic experience. In this hangout, we talk […]
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Are You More Coachable Than A Five-Year-Old?
The adventure of fatherhood is proving to be ripe with life lessons I never knew I needed to learn. We’re currently learning the game of […]
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Sales AND Support — Not Sales VS Support
Some years ago I received a call from AT&T to tell me about their U-verse service and how it would save me a ton of […]
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