Coffee And Customer Service: Hangout with Margerita De Miranda
In this special Google+ hangout we had the pleasure of hanging out with our good friend Margerita De Miranda to talk about all things customer […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
@redbox Delivers A Top Notch Customer Experience
When I was growing up, my dad loved to rent movies but we were never a Blockbuster family. We always opted to rent from the […]
Continue reading »Coffee and Customer Service: Relay For Life
In this very special hangout we don’t talk about customer service at all. We talk about our upcoming participation in Relay for Life by the […]
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Lessons In Serving From The Movie “Click”
I’m going to keep the introspection train rolling today after a terrific post by Jenny entitled “Contagious Customer Service Starts With A Smile.” As a […]
Continue reading »My Apple Experience
I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video blog I share […]
Continue reading »TMCNet: How to Make the #CustomerService100 with Phone.com
I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact. As I’ve mentioned several times, […]
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Customer Experience Lessons From Two Auto Parts Stores- Part 2
In part one of this post, I shared a poor experience at an auto parts store last week and ended saying I would tell you […]
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Monday Thought: Wag More, Bark Less
It’s Sunday evening and I’m approaching Monday intent on making this a great week. I am focused on being a highly effective person. Just to […]
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The Extra Tea Bag
I think we’ve made it very clear that we’re huge Starbucks fans on this blog. I do occasionally frequent the local Peet’s Coffee & Tea […]
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Customer Experience Lessons From Two Auto Parts Stores- Part 1
One nice thing about having an old car is that it gives me no shortage of customer service experiences to write about. On my way […]
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