No Use Hiding It Anymore
I realize that by saying this, our blog is going to lose readers left and right but there’s really no use hiding it anymore. I’m […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
What were you expecting?
As a customer service professional I have taken my fair share of escalated calls. Today, the light went on and I can now definitively tell […]
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The Path Toward Effectiveness
Jeremy: Over the last several months our team has begun a real emphasis on learning and bettering ourselves. One way this has taken shape is in […]
Continue reading »Disney Quality
I am home today being “Mr. Mom” to my son Zack who’s sick. What’s better to do on a sick day than sit around and […]
Continue reading »How An Evangelist Saved Our Bacon
As a manager, I would love to say I only hear the good feedback but it’s a pretty good mix of the good and bad. […]
Continue reading »The Best Way to Learn is by Doing
I have unilaterally decided to add a new category to our blog called “RWR” or “Revelations While Running.” As I’m training for a January marathon […]
Continue reading »Restaurant Rumblings Part 1
In our office, a trek to Starbucks is a hallowed event. We love these trips and before you start to worry, I’m not talking about […]
Continue reading »An Exercise in Making the Customer’s Day
I will come back to this often but our mission for this blog is to learn how to communicate better and share our journey with […]
Continue reading »Observing a Culture of Excellent Service
There’s no better time to blog than when the San Diego Chargers are blowing a 24 point half time lead. Enough said on that topic. […]
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The Power of “Let me see what I can do!”
Have you ever asked someone if they could help you find a solution for a problem and without blinking an eye or lifting a finger […]
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