Books Archives - Page 2 of 5 - Customer Service Life

Reviewing The Service Culture Handbook by Jeff Toister

Posted on April 4, 2017 by Jeremy Watkin

It’s no secret if you’ve followed my blog for any length of time that I’m a huge fan of Jeff Toister. Following his first book, Service Failure, he’s […]

Books, Customer Service, Jeremy

4 Customer Experience Insights from Blue Goldfish

Posted on September 26, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on September 8, 2016. Click here to read the original. Who doesn’t love free books? I’d […]

Books, Customer Experience, Jeremy

5 Lessons Learned from “The Obstacle Is The Way”

Posted on June 15, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on June 3, 2016. Click here to read the original. Ok, I’ve heard of hacking used […]

Books, Jeremy

Hamburgers, French Fries, And Customer Service

Posted on April 21, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on April 13, 2016. Click here to read the original. Quality assurance (QA) is essential to […]

Books, Contact Center, Customer Service, Jeremy

Reviewing Chief Customer Officer By @JeanneBliss

Posted on January 21, 2016 by Jeremy Watkin

I recently completed a journey through the book, Chief Customer Officer: Getting Past Lip Service to Passionate Action by Jeanne Bliss. Jam packed with customer […]

Books, Customer Experience, Jeremy

6 Tweetables From QBQ!

Posted on September 15, 2015 by Jeremy Watkin

This post was published on the FCR blog on September 16, 2015. Click here to read the original. I just finished reading the book, QBQ! […]

Books, Customer Service, Jeremy

5 Ways To Be Your Customer’s Hero

Posted on June 3, 2015 by Jeremy Watkin

I recently had the opportunity to read the brand new customer service and experience book, Be Your Customer’s Hero, by Adam Toporek. Having reviewed many customer […]

Books, Customer Experience, Customer Service, Jeremy