Books Archives - Page 3 of 5 - Customer Service Life

3 Leadership Insights From Do Lead By @LesMcKeown

Posted on March 18, 2015 by Jeremy Watkin

My boss recently returned from a conference with a couple books in hand designated for moi. One of them was a nifty little book called […]

Books, Jeremy, Leadership

Kicking “Buts” And Slaying Giants

Posted on January 28, 2015 by Jeremy Watkin

Finish the following sentences. I would like to read more, but… I would like to exercise more, but… I would like to go to finish […]

Books, Jeremy, Leadership, Motivation

3 Takeaways From “Who’s Your Gladys?”

Posted on November 26, 2014 by Jeremy Watkin

I recently had the opportunity to read the book, Who’s Your Gladys by Marylyn Suttle and Lori Jo Vest. The book profiles a series of companies […]

Books, Customer Experience, Customer Service, Jenny, Jeremy

Thoughts On Remote Work And The Contact Center

Posted on July 16, 2014 by Jeremy Watkin

I was turned on to the wonders of customer service telecommuting several years ago when we installed our first VOIP phone system at the office. […]

Books, Customer Service, Jeremy

A Review Of Bob Thompson’s “Hooked On Customers”

Posted on June 18, 2014 by Jeremy Watkin

Over the past year, we have had the fantastic opportunity to contribute articles to CustomerThink.com, and have found the site to be an amazing compilation of […]

Books, Customer Experience, Customer Service, Jeremy

3 Surefire Ways To Keep Your Customer Service Mind Sharp

Posted on June 12, 2014 by Jeremy Watkin

This post was originally published on the Phone.com blog. The book, The Seven Habits of Highly Effective People, by Stephen Covey has left an indelible mark […]

Books, Customer Service, Jeremy, Motivation

Integrity Service Book Club Discussion 3

Posted on May 1, 2014 by Jenny Dempsey

We made it to the final week! Yippieeeee! We are at week 3 of reading Integrity Service by Ron Willingham for the first Communicate Better […]

Books

Integrity Service: Book Club Discussion #2

Posted on April 24, 2014 by Jenny Dempsey

Last week, we kicked off our book club discussion of Integrity Service by Ron Willingham. We sure are getting some great insight through this valuable […]

Books