Join the Communicate Better Blog Book Club
We read a lot of books here at Communicate Better blog with the intention to further our learning and understanding. We seek wisdom from others […]
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Tying Employee Rewards To Customer-Centric Behavior
As a customer service guy, I must know everything there is to know about the customer experience right? Wrong. Actually I established that a year […]
Continue reading »A Review Of “The Cult Of The Customer” By Shep Hyken
How many of you enjoyed writing book reports when you were in grade school? I would say I was generally indifferent toward them but always […]
Continue reading »Coffee And Customer Service: Restorative
In our most recent Strengthsfinder discussion, we focused on the “restorative” strength. This is an invaluable strength for awesome customer service representatives. We hope you […]
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StrengthsFinder Discussion: Adaptability
Jeremy: Yo Jenny! Thursday marked our first book club discussion of “Now, Discover Your Strengths.” We took those Strengthsfinder tests like three years ago and I’m […]
Continue reading »Coffee and Customer Service: Being Uniquely Awesome
In our latest Coffee and Customer Service Hangout, we talk about the importance of celebrating the unique awesomeness in each one of our customer service […]
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A Book Review Of “Raving Fans”
Jeremy In our most recent book club we discussed our way through “Raving Fans” by Ken Blanchard (@kenblanchard) and Sheldon Bowles. It proved to be a […]
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Monday Thoughts: Customer Service CAN Be Fun
Happy Monday to everyone out there. I don’t know where you stand in your current job but I think it’s appropriate to give you a […]
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A Review of Shep Hyken’s “Moments of Magic”
One thing I have learned in the process of writing this blog is that there are tons of great books written about customer service. Like […]
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Learning To Say Yes!
I’m currently reading Kenneth Blanchard’s book, “Raving Fans” with my fellow Phone.com book clubbers. Toward the beginning of the book, the narrator describes two different […]
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