Coffee And Customer Service: Book Club, Keys and More
In our latest Google+ Hangout we talk about our week in review. Don’t miss it and don’t forget to sign up for our awesome Communicate […]
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Coffee And Customer Service: Amazon, Taxis, Movies and Rewards
In today’s hangout, we reviewed the week that was — from Jeremy’s Amazon.com and cab driver experiences, to Jenny’s completion of her series on The […]
Continue reading »Coffee And #Custserv Hangout With Randi Busse
We recently had the privilege of hanging out with customer service and experience expert and author Randi Busse from Workforce Development Group, Inc. Randi is […]
Continue reading »Coffee And Customer Service: Resolutions
In today’s hangout, we talked about some of our resolutions for the new year both personally and in our work on the Phone.com customer service […]
Continue reading »Coffee And Customer Service: The Power To Un-ruin
In today’s coffee and customer service hangout, we talked about Jeremy’s post from earlier this week about un-ruining the day for our customers. One tool […]
Continue reading »Coffee And Customer Service: Miscellaneous Thankfulness
In today’s Coffee and Customer Service Hangout we talk about the latest things we are working on in customer service at Phone.com. You will not […]
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Coffee And Customer Service: Talking “Service Failure” With Jeff Toister
We had a terrific hangout with Jeff Toister, president of Toister Performance Solutions and author of the book “Service Failure.” His book is packed with terrific […]
Continue reading »Coffee And Customer Service: When Customer Service Gives You The Runs
In our latest hangout, we talk about a couple experiences from our blog this week where customer service gave us the runs…or the runaround. It’s […]
Continue reading »Coffee And Customer Service: Customer Service Tantrums
I recently read a fantastic article entitled “Maybe You Get Bad Customer Service Because You’re A Bad Customer” and that sparked some discussion on our […]
Continue reading »Coffee And Customer Service: What A Year It’s Been!
In our latest hang out, Jenny and I look back on the year that was for Communicate Better Blog. This process of blogging and learning […]
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