Contact Center Metrics ARE Customer Experience Metrics
This article was originally published on the ICMI Blog on March 29, 2018. Click here to read the original. We’re rapidly approaching three years since I joined FCR as […]
Continue reading »Identifying Our Customers And Serving Them Better
This article was originally published on the ICMI Blog on March 29, 2018. Click here to read the original. We’re rapidly approaching three years since I joined FCR as […]
Continue reading »In Episode #59 we break the ice with David Beaumont. He’s a Technical Support Specialist, regular participant in the #Custserv chat on Twitter on Tuesday […]
Continue reading »This article originally appeared on the FCR blog on April 27, 2018. Click here to read the original. It’s been a long time since I […]
Continue reading »This article was originally published on the FCR blog on April 23, 2018. Click here to read the original. The Benefits and Drawbacks of Macros […]
Continue reading »This article was originally published on the FCR blog on April 13, 2018. Click here to read the original post. I’m not completely sure what […]
Continue reading »This article was first published on the FCR blog on April 6, 2018. Click here to read the original. As contact center leaders we’re often […]
Continue reading »Our latest episode covers things like teeth brushing and ways to bubble up customer experience concerns to the rest of the organization. We’re not really […]
Continue reading »This article was originally published on CustomerThink on February 13, 2018. Click here to read the original. A big reason chat has taken hold in the market […]
Continue reading »This article was originally published on the FCR blog on March 7, 2018. Click here to read the original. I recently had a customer experience […]
Continue reading »Saturday, March 24th I go to my local Office Depot to pick up a new desk chair. I sit in a bunch of chairs, find […]
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