Identifying Our Customers And Serving Them Better
Sweet 16 is here. In this episode of Breaking the Ice we’re so happy to welcome customer service expert, Mike Aoki from ReflectiveKeynotes.com. Given the summer […]
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This article was originally published on CustomerThink as my monthly advisor column on May 11, 2017. Click here to read the original article. Our client’s […]
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You’re not going to want to miss Episode #15 of Breaking the Ice. We are super excited to break the ice with our good friend, […]
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Jenny and I had the privilege and honor of presenting at the 2017 ICMI Contact Center Conference last week in Orlando, Florida. In this episode […]
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This article originally appeared on the FCR blog on May 4, 2017. Click here to read the original. The airline industry is an interesting customer […]
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This article was originally published on the FCR blog on May 3, 2017. Click here to read the original. At FCR we have an Emerging […]
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And we’ve officially broken the ice 10 times! In Episode #10 we’re so excited to be joined by our friend Ben Motteram, the CXpert. This […]
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It’s here! Episode #9 of Breaking the Ice is a good one. In this episode, you’ll learn some juicy information about Jenny and I. First, […]
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I have been a loyal Verizon Wireless customer for 13 years. I have also not updated my plan for about 10 years and am on […]
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This article was originally published on the FCR blog on April 17, 2017. Click here to read the original. I recently wrote an article for […]
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