Customer Experience Archives - Page 24 of 52

Roasting Up Tasty Customer Service

Posted on February 1, 2016 by Jenny Dempsey

Ironsmith Coffee Roasters is my local coffee shop on Highway 101, steps away from where I work. A day doesn’t go by, usually around the 2pm afternoon […]

Customer Experience, Good Customer Service, Jenny

5 Observations From A Student Of Customer Experience

Posted on January 28, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on January 15, 2016. Click here to read the original. One of the best ways to […]

Customer Experience, Customer Service, Jeremy

If Not Now, Then When In Customer Service?

Posted on January 27, 2016 by Jenny Dempsey

The super complex life question, “If not now, then when?” was shared on my office whiteboard a couple of weeks ago. I write a daily quote for all to […]

Customer Experience, Customer Service, Jenny

Reviewing Chief Customer Officer By @JeanneBliss

Posted on January 21, 2016 by Jeremy Watkin

I recently completed a journey through the book, Chief Customer Officer: Getting Past Lip Service to Passionate Action by Jeanne Bliss. Jam packed with customer […]

Books, Customer Experience, Jeremy

What Nordstrom Does Right With Trunk Club

Posted on January 11, 2016 by Jenny Dempsey

My clothing shopping typically consists of visits to: The Thrift Store Target Forever 21 While there’s nothing wrong with these stores, as I venture deeper […]

Customer Experience, Good Customer Service, Jenny

Driving Customer NPS with Employee NPS

Posted on January 8, 2016 by Jeremy Watkin

This article was originally published as a guest column on the ICMI blog. You can view the original article here. Raise your hand if you’re a sucker for a […]

Contact Center, Customer Experience, Customer Service, Jeremy, Motivation

Your Customer Welcome Mat

Posted on January 5, 2016 by Jenny Dempsey

How many steps does it take for your customer to reach you? Depending on how many steps, they’ll eventually land on your company “welcome mat”, eagerly […]

Customer Experience, Customer Service, Jenny

Why Are We Here In Customer Service?

Posted on December 22, 2015 by Jenny Dempsey

This post was originally published on the internal DMV.ORG Visitor Support Blog titled, The Road To Awesome. Lana from Colorado is temporarily residing in Nevada as […]

Customer Experience, Good Customer Service, Jenny