Customer Experience Archives - Page 28 of 52

3 Tips For Taking Care Of Your Customer Without Getting In Their Way

Posted on May 27, 2015 by Jenny Dempsey

While shopping at a department store recently, the moment I stepped in the door, I received a greeting and offer for assistance. I declined, knowing […]

Customer Experience, Jenny

What’s Your Flavor Of Customer Service?

Posted on May 26, 2015 by Jeremy Watkin

Some time ago a friend shared this story with me about a Yelp battle between a customer and a restaurant owner. The conflict stemmed from the business refusing […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Don’t Dust Away Your Customers

Posted on May 21, 2015 by Jenny Dempsey

I go shopping at a local Home Goods store. I am next in line to check out with the cashier. There is a line of 6 people behind me. […]

Bad Customer Service, Customer Experience, Jenny

A Silent Customer Isn’t Always A Happy Customer

Posted on May 18, 2015 by Jeremy Watkin

We frequently go through some of our larger customer accounts and call the customers to check in and see how the service is working for them. […]

Customer Experience, Customer Service, Jeremy

Are You Ready For A Video Barista?

Posted on May 14, 2015 by Jeremy Watkin

The other day my family and I visited the happiest place on earth–Starbucks. You thought I was going to say Disneyland, didn’t you? On this […]

Customer Experience, Customer Service, Jeremy

We Met Shep!

Posted on May 13, 2015 by Jenny Dempsey

May 11th, 2015: Jeremy and I arrive at the office for work on a day that we coined “Shep Eve”. May 12th, 2015: Jeremy and […]

Customer Experience, Jenny

A Flowery Customer Experience Is Worth Every Penny

Posted on May 12, 2015 by Jeremy Watkin

My wife loves flowers–and in particular, gerber daisies. There’s one catch. To her there’s a huge difference between the oh-by-the-way flower purchase from Costco or […]

Customer Experience, Good Customer Service, Jeremy

Hey Customer, Thanks For Brightening My Day!

Posted on May 7, 2015 by Jenny Dempsey

The call queue was high today as we have a few representatives out. So, I hopped on overflow calls to help bring the wait time for […]

Customer Experience, Good Customer Service, Jenny

Customer Service Advice From Mildred Pierce

Posted on May 5, 2015 by Jenny Dempsey

While Mildred Pierce anxiously eats her ham sandwich at a restaurant in Los Angeles, she witnesses a waitress being fired for stealing tips and sees an opportunity. […]

Customer Experience, Jenny