Customer Experience Archives - Page 34 of 52

Awesome Product + Awesome Service = Awesome Customer Experience

Posted on August 13, 2014 by Jeremy Watkin

This was originally published on Shep Hyken’s blog. Click here to read the original and other fantastic posts by Shep. There are a couple things […]

Customer Experience, Customer Service, Jeremy

Choose Your Own Customer Service Adventure

Posted on August 7, 2014 by Jenny Dempsey

Just like Jeremy says in his post from earlier this week, The Awesome Things People Share With Me, one of the greatest parts of being a customer […]

Bad Customer Service, Customer Experience, Jenny

The Awesome Things People Share With Me

Posted on August 4, 2014 by Jeremy Watkin

One of my favorite things about being a customer service blogger is being known as a collector of good, bad and ugly customer service stories. […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

Thanking Customers On A Whole New Level

Posted on July 31, 2014 by Jenny Dempsey

I’ll keep this post short and sweet today. And, I mean, really sweet. Really, really sweet. Because this video speaks for itself. If you were […]

Customer Experience, Jenny

Perfecting The Customer Service Pause And Ask

Posted on July 30, 2014 by Jeremy Watkin

One of my all time favorite movies is Legally Blonde. Ok it’s not my favorite but I do enjoy it. In that movie we learn […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Kicking Your Customer Experience Up A Notch

Posted on July 29, 2014 by Jenny Dempsey

My day kicked off with this inspirational quote from Marie Forleo: In every corner of our day, we have the chance to express our creativity and […]

Customer Experience, Jenny

What CSRs Want Engineers To Understand About Customer Service

Posted on July 23, 2014 by Jeremy Watkin

I was recently asked to give a presentation from a customer service perspective to our engineering team at Phone.com. After about a minute of deep soul searching, […]

Customer Experience, Customer Service, Jeremy

The Goodbye Is Just As Important As The Hello In Customer Service

Posted on July 17, 2014 by Jenny Dempsey

We love our customers and we love it when customers stay a part of our company for a long time. They rely on us and […]

Customer Experience, Jenny

The Top 3 Reasons to Power up Your Customer Experience with Webinars

Posted on July 10, 2014 by Guest Author

This is an information age. For businesses, the landscape has shifted dramatically. Its not only about what service you can provide when there are 10 […]

Customer Experience