Customer Experience Archives - Page 45 of 52

Yes Man: Legends of a Customer Service Superhero

Posted on September 12, 2013 by Guest Author

It’s a bird, It’s a plane….no wait, it’s YES MAN! Customer service extraordinaire; putting out fires, saving kittens, responding to 10 support tickets at once, […]

Customer Experience, Customer Service

Chick-fil-a: A Customer Experience Oasis

Posted on September 11, 2013 by Jeremy Watkin

Still being somewhat new to this adventure called parenting, my wife and I recently made a critical discovery. On long road trips with kids, restaurants […]

Customer Experience, Jeremy

Keep Customer Feedback Out of Never Never Land

Posted on September 10, 2013 by Jenny Dempsey

I’m attempting to find a way to travel with my dog, Miso, using public transportation to and from New York. An umbrella and happy thoughts […]

Customer Experience, Good Customer Service, Jenny

Life, Death and Cubicles

Posted on September 6, 2013 by Guest Author

The first time that I witnessed the glory that is Office Space, I told myself promptly after ending that film that I would never, ever […]

Customer Experience, Good Customer Service, Motivation

Unexpected Upgrades

Posted on September 2, 2013 by Jeremy Watkin

I have received two noteworthy upgrades in my life. The first was a couple years ago when my wife and I were returning from a […]

Customer Experience, Jeremy

The Sofia Rule

Posted on August 29, 2013 by Jenny Dempsey

Look at this face. Would you ever want to say something negative to her? My friend Leah, whose daughter Sofia is shown in this picture, […]

Customer Experience, Customer Service, Jenny, Motivation

Coffee And Customer Service: What A Year It’s Been!

Posted on August 28, 2013 by Jeremy Watkin

In our latest hang out, Jenny and I look back on the year that was for Communicate Better Blog. This process of blogging and learning […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

Customer Service Pick Up Lines

Posted on August 27, 2013 by Jenny Dempsey

Hey hot stuff! Did you know that you get hit on more often than not? Maybe it’s not by cheesy dudes or sloshy ladies at […]

Customer Experience, Customer Service, Jenny

8 Strategies For Building Long-Term Relationships With Your Customers

Posted on August 26, 2013 by Jeremy Watkin

In a recent post, I shared “9 Obstacles For Building Long-Term Customer Relationships” from a recent presentation I made to a group of MBA students. […]

Customer Experience, Customer Service, Jeremy