My Last Post About Cars…Ever
My experiences with auto parts stores of late are well documented on this blog and if you believe the title of this post, think again. […]
Continue reading »Category: Customer Experience
Words Like Knives and Swords
Queue in Taylor Swift’s “Mean” and proceed with belting out the tune, “…whyda gotta be so mean?” Then wipe up the tears and go get […]
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That Customer
Sometimes, we just know we are that customer. That customer who needs a bit more attention than the others. That customer who is frazzled and frustrated […]
Continue reading »Customer Service Nightmares
What thoughts go through your head when you hear particularly negative feedback from an employee or customer? Think of the plethora of emotions and feelings […]
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Conference Review: Customer Experience Exchange West Coast
I was recently invited at the last minute to attend the Customer Experience Exchange conference by IQPC held in my own back yard. Upon reviewing the website […]
Continue reading »Coffee and Customer Service: Being Uniquely Awesome
In our latest Coffee and Customer Service Hangout, we talk about the importance of celebrating the unique awesomeness in each one of our customer service […]
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Customer Service Revival
By golly, there is hope for good customer service…even at places where bad service experiences happen! You’ll find in my recent posts about Guitar Center […]
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The Awesome Is Spreading
We are on a journey at Communicate Better Blog and the destination is complete and total awesomeness at Phone.com. Today, one of our favorite guest […]
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Repeat After Me. To Assume Makes An…
Sunday was Mother’s day and I’m reminded of a simple yet powerful lesson my mom taught me when I was growing up. I have a […]
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Saying Awesome, Meaning Awesome, Being Awesome
I haven’t hidden the fact that one of our major goals is to make the customer experience at Phone.com AWESOME. We mean it so much […]
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