Customer Service Archives - Page 14 of 74

Breaking the Ice Episode #55: Winning at Social Customer Care w/ Dan Gingiss

Posted on April 18, 2018 by Jeremy Watkin

We are so thrilled to break the ice this week with Dan Gingiss. He’s the author of Winning at Social Customer Care: How Top Brands […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Workforce Management According to Jeremy(s)

Posted on April 16, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on March 30, 2018. Click here to read the original. I’m quite fond of the names […]

Contact Center, Customer Service, Jeremy

4 Myths About Chat Support. AI to the Rescue?

Posted on April 13, 2018 by Jeremy Watkin

This article was originally published on CustomerThink on February 13, 2018. Click here to read the original. A big reason chat has taken hold in the market […]

Contact Center, Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #54: International Meals & Contact Center Scheduling

Posted on April 11, 2018 by Jeremy Watkin

In episode 54 we first share our favorite international dining experiences. We then discuss the all important topic of contact center scheduling and ways to […]

Breaking the Ice, Contact Center, Customer Service, Jenny, Jeremy

Breaking the Ice Episode #53: #FreeToHelp w/ Leslie O’Flahavan

Posted on April 4, 2018 by Jeremy Watkin

Episode #53 features our first repeat guest. Yay! It’s always a great day when we get to talk customer service with our good friend Leslie […]

Breaking the Ice, Contact Center, Customer Service, Jenny, Jeremy

A Recent Customer Experience and What I Wish I Had Said

Posted on April 2, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on March 7, 2018. Click here to read the original. I recently had a customer experience […]

Customer Experience, Customer Service, Jeremy

My Office Depot Customer Experience

Posted on April 2, 2018 by Jenny Dempsey

Saturday, March 24th I go to my local Office Depot to pick up a new desk chair. I sit in a bunch of chairs, find […]

Customer Experience, Customer Service, Jenny

Breaking the Ice Episode #52: Alarm Clocks & Social Media No-nos w/ Scott Ontiveroz

Posted on March 28, 2018 by Jeremy Watkin

In Episode #52 we were privileged to break the ice with our good friend Scott Ontiveroz whom we enjoy collaborating with during the weekly #ICMIChat on Twitter. […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

The Top 3 Lessons I Learned in 2017

Posted on March 24, 2018 by Jeremy Watkin

This article was originally published on the ICMI Blog on December 21, 2017. While it’s been a few months, these lessons are still relevant. Click here […]

Contact Center, Customer Experience, Customer Service, Jeremy