Breaking the Ice Episode #46: $100 to Spend & Loving Our Customers w/ Doug Sandler
In this special Valentine’s Day episode, it’s a treat to break the ice with someone who’s near and dear to our hearts. Doug Sandler is […]
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Are you #FreeToHelpYourself? A look at self-care in the workplace
The #FreeToHelp movement focuses on how free your customer service agents are to help customers. This is an important component to the overarching customer experience. […]
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A Tale of Two HVAC Repair Experiences — Part 2
This article was originally published on the FCR blog on January 22, 2018. Click here to read the original. In part one of this series I spent […]
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Breaking the Ice Episode #45: Screen Detoxes & Falling Into Customer Service w/ Jeff Wozer
The video you are now viewing is Episode #45 of Breaking the Ice. We are so pleased to break the ice with comedian, writer, and […]
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Innovations to Eliminate Annoying Hold Music
This article originally appeared on the FCR blog on January 22, 2018. Click here to read the original and click here to watch a YouTube […]
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Breaking the Ice Episode #44: Silly Driving Stories & Emerging #Custserv Channels w/ Andrew Olaleye
In Episode #44 it’s a pleasure to break the ice with Andrew Olaleye, Co-founder at Chatdesk. Andrew learned the art of public speaking while working […]
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Keeping a Finger on the Pulse
This article was originally published on the FCR blog on January 18, 2018. Click here to read the original post. Over the past few years […]
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A Tale of Two HVAC Repair Experiences — Part 1
This article was first published on the FCR blog on January 10, 2018. Click here to read the original post. It was during the first […]
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Breaking the Ice Episode #43: Wallets and Soft Skills
In Episode #43 we first open our wallets/purses and talk about what’s important to us — and yes, Jenny has offered Jeremy a peppermint beadlet […]
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Stay Nimble with “A La Carte” Customer Service Solutions
This article was originally published on CustomerThink.com as part of my regular advisor column on December 7, 2017. Click here to read the original post. […]
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