Customer Service Archives - Page 17 of 74

Must Reads for New Contact Center Leaders

Posted on January 19, 2018 by Jeremy Watkin

This article was first published on the ICMI Blog on November 20, 2017. Click here to read the original. I’m actually a little embarrassed to […]

Books, Customer Experience, Customer Service, Jeremy

Contact Center Training and Quality – They Belong Together

Posted on January 15, 2018 by Jeremy Watkin

This article was originally posted on the FCR blog on December 15, 2017 in partnership with my colleague and training expert, Sheri Kendall-duPont. Click here […]

Customer Service, Jeremy

Breaking the Ice Episode #41: 2018 Customer Service Resolutions

Posted on January 10, 2018 by Jeremy Watkin

Season 2 of Breaking the Ice is here and so is 2018. Tune in as we share our personal New Year’s Resolutions and then talk […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Quality Scores: Are They Really Necessary?

Posted on December 15, 2017 by Jeremy Watkin

This article originally appeared on CustomerThink.com as part of my monthly Advisor column on November 10, 2017. Click here for the original. Pretty much every […]

Contact Center, Customer Service, Jeremy

A Surefire Blueprint for Losing Customers

Posted on December 12, 2017 by Jeremy Watkin

This article was first published on the FCR blog on November 28, 2017. Click here to read the original. I’ve only ever purchased tires from […]

Customer Experience, Customer Service, Jeremy

Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

Posted on December 7, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on November 20, 2017. Click here to read the original. When it comes to outsourcing customer […]

Contact Center, Customer Service, Jeremy