Improve Customer Service In 63 Easy Steps
I was recently asked by the folks over at OneReach to give a concise statement on how companies can improve their customer service. They asked me along […]
Continue reading »Category: Customer Service
Jenny’s New View In Customer Service
Hello to my awesome customer service community! It sure has been a while. Let’s just say I have taken a hiatus from writing on our blog. I […]
Continue reading »
Extraordinary Service We Don’t Deserve – Part 1
This post originally appeared on the FCR blog on October 9, 2015. Click here to read the original. A couple weekends ago, the perfect storm […]
Continue reading »
Saying Goodbye Should Be Difficult
One key step in moving to a new state is canceling a variety of services in the old location and starting up a new set […]
Continue reading »
Customer Loyalty For The Price Of A Cup Of Coffee
This post was originally published on September 29, 2015 on the FCR blog. Click here to read the original. It’s National Coffee Day and I […]
Continue reading »
CSAT, NPS, or CES. Which Survey Is Right For You?
This post was originally published on the FCR blog on September 25, 2015. Click here to read the original. In the words of Mugatu (Will Ferrell) […]
Continue reading »
I Got Flipped Off – And I Deserved It
This post was originally posted on the FCR blog on September 23, 2015. Click here to read the original. Flipped Off I got flipped off […]
Continue reading »
5 Reasons Pirates Know Customer Service
This is a post I originally wrote for International Talk Like A Pirate Day on September 18, 2015. Click here to read the original and […]
Continue reading »
6 Tweetables From QBQ!
This post was published on the FCR blog on September 16, 2015. Click here to read the original. I just finished reading the book, QBQ! […]
Continue reading »
Awesome Customer Service Requires The Complete Package
This post originally appeared on the FCR blog on September 11, 2015. Click here to read the original. Can you guess what my first phone […]
Continue reading »