Customer Service Archives - Page 46 of 74

Surprise Your Customers With Unexpected Service

Posted on January 6, 2015 by Jenny Dempsey

In the market for an organic face moisturizer, I popped over to Amazon.com to check out the offerings and read reviews. I stumbled across a product by […]

Customer Experience, Customer Service, Good Customer Service, Jenny

3 Rules For Respecting A Customer’s Support Channel Preference

Posted on January 5, 2015 by Jeremy Watkin

It’s pet peeve time! There’s a company I frequently contact for support. Given the nature of the issues and my busy schedule, I typically opt […]

Customer Experience, Customer Service, Jeremy

Coffee And Customer Service: 2015 Resolutions

Posted on January 2, 2015 by Jeremy Watkin

Happy New Year! Don’t miss our first Coffee and Customer Service hangout of the year. It was a good one. In the hangout, we established […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

Who Listened To Me And Who Didn’t In 2014?

Posted on December 31, 2014 by Jeremy Watkin

I was recently reflecting on 2014 and was reminded of the handful of service failures that I wrote about over the course of the year. […]

Customer Experience, Customer Service, Jeremy

Jenny’s Top 5 Blog Posts of 2014

Posted on December 30, 2014 by Jenny Dempsey

Heck ya, Jeremy (@jtwatkin), 2014 has been quite the year and your 6 Best Posts sums it up well. I am truly blessed to have […]

Customer Experience, Customer Service, Jenny

Jeremy’s Top 6 Blog Posts Of 2014

Posted on December 29, 2014 by Jeremy Watkin

2014 has been quite a year for Communicate Better Blog. As I am looking through the last year of blog posts, I am reminded that this […]

Customer Experience, Customer Service, Jeremy

Customer Delight In 6 Simple Steps

Posted on December 26, 2014 by Jeremy Watkin

It was Christmas night and I was in the mood for a movie. Thankfully Redbox machines don’t take a holiday. The following article is my entire process […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Corny Customer Service Lessons From The Holiday

Posted on December 24, 2014 by Jeremy Watkin

We were recently discussing our favorite holiday movies and one movie is quickly becoming a classic. It has a long way to go before it rivals […]

Customer Service, Jenny, Jeremy

5 Gifts For Your Customers

Posted on December 23, 2014 by Jenny Dempsey

Because we’re avoiding Jeremy’s (@jtwatkin) 5 Customer Service Lumps Of Coal, we might as well offer what the good boys and girls get from Santa, right? […]

Customer Experience, Customer Service, Good Customer Service, Jenny