Perfecting The Customer Service Pause And Ask
One of my all time favorite movies is Legally Blonde. Ok it’s not my favorite but I do enjoy it. In that movie we learn […]
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Panel Discussion On Contact Center Training At #CCExpo14
In previous posts, Jenny and I talked about our experience at the ICMI Contact Center Expo and Conference last May. ICMI just posted a video […]
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What CSRs Want Engineers To Understand About Customer Service
I was recently asked to give a presentation from a customer service perspective to our engineering team at Phone.com. After about a minute of deep soul searching, […]
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And Then The Phone Rang…
If you are new to CommunicateBetterBlog, one of our favorite things to do is to write discussion or collaboration posts. In these posts we dialog […]
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Thoughts On Remote Work And The Contact Center
I was turned on to the wonders of customer service telecommuting several years ago when we installed our first VOIP phone system at the office. […]
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A Customer Service Scenario I Love To Hate
Here’s a scenario I have faced in customer service more times than I care to. A customer fails to pay their bill, their account gets […]
Continue reading »Monday Motivation: Find Out What Your Customer Needs!
I was watching the movie, Cars the other day with my kids and found this little gem of a short film in the extras on the […]
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Do You Have A Blogging Buddy?
We started Communicate Better Blog nearly two years ago with the goal of talking about good, bad and ugly customer service experiences intent on delivering […]
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A Nomination For White Castle — Customer Delight Hall Of Fame
As someone who has spent nearly my entire life in Southern California, I have never had the privilege of eating at a White Castle restaurant. […]
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3 Tips To Help You Define Your Own Customer Service Slogan
Everywhere we look, there are slogans advertising all sorts of products. Some slogans, we can identify just with the picture. We know exactly what the product stands […]
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