@redbox Delivers A Top Notch Customer Experience
When I was growing up, my dad loved to rent movies but we were never a Blockbuster family. We always opted to rent from the […]
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My Apple Experience
I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video blog I share […]
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Memory, Method and Mediocrity
I’m 45 this week. Age is a wonderful thing. It brings wisdom. I’ve finally come to the realisation that I am not perfect. In fairness […]
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Customer Experience Lessons From Two Auto Parts Stores- Part 2
In part one of this post, I shared a poor experience at an auto parts store last week and ended saying I would tell you […]
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Monday Thought: Wag More, Bark Less
It’s Sunday evening and I’m approaching Monday intent on making this a great week. I am focused on being a highly effective person. Just to […]
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You’ve Got the Customer Service Spirit!
Last weekend, I took my car to get a good wash and detail at a local car cleaner down the road from me. I didn’t […]
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Costco Gets A Small (Customer Experience) Detail Right
We are avid Costco shoppers at my house and if you’re like me you look forward to the monthly coupon book. Deals like $3.50 off […]
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Why Is Trust Important To You?
We have talked at length about so many good and bad customer service experiences over the past several months. As we were reflecting recently, one […]
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Preventive Customer Care
At the grocery store this morning, I thanked the check out clerk for double bagging my heavier items. I typically have my reusable bags but […]
Continue reading »Customer Service: Do you have what it takes?
Word on the street is that customer service is the hot spot to be! I asked my team two questions to find out what they […]
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