Good Customer Service Archives - Page 16 of 20

A Review of Shep Hyken’s “Moments of Magic”

Posted on February 4, 2013 by Jeremy Watkin

One thing I have learned in the process of writing this blog is that there are tons of great books written about customer service. Like […]

Books, Good Customer Service, Jeremy

Learning To Say Yes!

Posted on February 1, 2013 by Jeremy Watkin

I’m currently reading Kenneth Blanchard’s book, “Raving Fans” with my fellow Phone.com book clubbers. Toward the beginning of the book, the narrator describes two different […]

Books, Good Customer Service

The Power Of One Great Interaction

Posted on January 24, 2013 by Jeremy Watkin

As feedback week continues, I had the opportunity to write a bit about it on the Phone.com blog and the importance of each interaction with our […]

Good Customer Service, Jeremy

Smog Checks Are Silly, Clear Expectations Are Not

Posted on January 17, 2013 by Jeremy Watkin

Every year I, along with millions of drivers receive the bill in the mail from the state to register my card for another year. Generally […]

Customer Experience, Good Customer Service, Jeremy

March to your Own Customer Service Beat

Posted on January 16, 2013 by Jenny Dempsey

How can a company leave a lasting impression? Is it the formal computer voice you hear when calling into a support center? Is it the […]

Customer Experience, Good Customer Service, Jenny

A Nonprofit Perspective on Customer Appreciation

Posted on January 13, 2013 by Jeremy Watkin

Over the past several Christmases my wife and I have taken up the practice of donating money in someone’s name as a Christmas gift. A […]

Customer Experience, Good Customer Service, Jeremy

Walking for Great Customer Service

Posted on January 10, 2013 by Jenny Dempsey

You may or may not know that Jeremy and I work for Phone.com (@phonedotcom), a VoIP phone provider. One of our loyal customers is Context […]

Good Customer Service, Jenny

Asking For Feedback: Solicitation Or Just Plain Smart?

Posted on January 9, 2013 by Jeremy Watkin

A few months ago I started to notice I was receiving notes of good feedback from customers about a couple agents in particular. Incidentally seeing […]

Good Customer Service, Jeremy

Don’t Forget My Birthday

Posted on January 7, 2013 by Jeremy Watkin

Yesterday I celebrated my birthday and no I’m not fishing for “Happy Birthdays” from our readers. Sometime yesterday I put on my Customer Experience Goggles […]

Customer Experience, Good Customer Service, Jeremy