“Mechanics” of Good Customer Service
In Pennsylvania, when renewing your auto registration, you also must take your car to be inspected. This is new for me as in California, it […]
Continue reading »Category: Good Customer Service
No Use Hiding It Anymore
I realize that by saying this, our blog is going to lose readers left and right but there’s really no use hiding it anymore. I’m […]
Continue reading »What were you expecting?
As a customer service professional I have taken my fair share of escalated calls. Today, the light went on and I can now definitively tell […]
Continue reading »Disney Quality
I am home today being “Mr. Mom” to my son Zack who’s sick. What’s better to do on a sick day than sit around and […]
Continue reading »Creative Customer Service
My friend works as an ER Nurse in a bustling hospital in San Diego. One night, a man with a broken hip was admitted and […]
Continue reading »How An Evangelist Saved Our Bacon
As a manager, I would love to say I only hear the good feedback but it’s a pretty good mix of the good and bad. […]
Continue reading »It all starts with a smile
When I tell people I work in customer service for a phone company, most people have one of the following replies: “Wow, I would NOT […]
Continue reading »Raise the roof: A short analysis of the “On the house” concept
Leaving NYC today, I needed a quick, unhealthy deep fried snack (we all have days like this) and opted to swing by the empanada cart […]
Continue reading »An Exercise in Making the Customer’s Day
I will come back to this often but our mission for this blog is to learn how to communicate better and share our journey with […]
Continue reading »Observing a Culture of Excellent Service
There’s no better time to blog than when the San Diego Chargers are blowing a 24 point half time lead. Enough said on that topic. […]
Continue reading »