Good Customer Service Archives - Page 4 of 20

Extraordinary Service We Don’t Deserve – Part 1

Posted on October 10, 2015 by Jeremy Watkin

This post originally appeared on the FCR blog on October 9, 2015. Click here to read the original. A couple weekends ago, the perfect storm […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

3 Ways To Not Stumble In Customer Service

Posted on July 28, 2015 by Jenny Dempsey

I am 13 years old. I love the Spice Girls. With a brand new pair of platform sneakers on my feet, funded through hours of baby sitting, I […]

Good Customer Service, Jenny

3 Steps To Meaningful And Lasting Connections

Posted on June 24, 2015 by Jeremy Watkin

I’ve written about my favorite Greek restaurant, Victor’s Kafe in the past. Today I want to spend a little time talking about Tyler and what […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

A Very Happy Customer Service Lands’ End-ing

Posted on June 23, 2015 by Jenny Dempsey

Ah yes, there is nothing like a happy ending! Especially when it comes to customer service. Are you with me? My friend Heather, that I have […]

Customer Experience, Good Customer Service, Jenny

4 Customer Service Excerpts From My Travel Diary

Posted on June 22, 2015 by Jeremy Watkin

My wife and I were afforded the opportunity to leave the kids with their grandparents for the weekend and getaway to Portland, Oregon. This particular […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

A Flowery Customer Experience Is Worth Every Penny

Posted on May 12, 2015 by Jeremy Watkin

My wife loves flowers–and in particular, gerber daisies. There’s one catch. To her there’s a huge difference between the oh-by-the-way flower purchase from Costco or […]

Customer Experience, Good Customer Service, Jeremy

Hey Customer, Thanks For Brightening My Day!

Posted on May 7, 2015 by Jenny Dempsey

The call queue was high today as we have a few representatives out. So, I hopped on overflow calls to help bring the wait time for […]

Customer Experience, Good Customer Service, Jenny

Where Everybody Knows Your Name

Posted on May 4, 2015 by Jeremy Watkin

The other night, my wife and I had the awesome opportunity of going to dinner with customer service expert, Jeff Toister and his wife. You’ll […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

3 Roads To Fearless Customer Service

Posted on April 1, 2015 by Jenny Dempsey

Motorcycles are exciting! I get a thrill out of holding on for dear life and riding on the back of the bike as it zips down the […]

Customer Service, Good Customer Service, Jenny

Serving Both Sides: Being The Middle (Wo)man In Customer Service

Posted on February 19, 2015 by Jenny Dempsey

We’ve all heard it before: The “I’m in a different department” line: “I can’t help you because the issue is handled through a different department. […]

Customer Service, Good Customer Service, Jenny

« 1 2 3 4 5 6 … 20 »