Breaking the Ice Episode #24: Summer Fruit and Summer Staffing
In this episode, Jenny and Jeremy talk (and sing) about their favorite summer fruits. They then segue into how to staff a small customer service […]
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Breaking the Ice Episode #23: Weird Encounters & Face to Face Customer Service w/ Steve DiGioia
In Episode #23 of Breaking the Ice we are pleased to be joined by our friend and customer service expert, Steve DiGioia. Steve is a […]
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Self-Care in #CustServ: The 3 Deep Breaths Technique
Let’s play a game: Have you ever felt so frustrated with a coworker you want to scream? Have you ever felt so angry with a […]
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Breaking the Ice Episode #22: Jamming & Chatbots with Shep Hyken
In Episode #22, we didn’t just break the ice with Shep Hyken, one of our customer service and experience heroes. We got to jam with […]
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Jenny’s Top 7 Favorite Podcasts
There’s nothing like a fine morning commute, filled with congestion and hot coffee spilled on your lap…said no one ever. If you commute to work […]
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You’re Invited to Fresh Friday
It’s time to get fresh, everyone! You’re cordially invited to Fresh Friday, a new day that is going to happen every week at your office. […]
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Breaking the Ice Episode #21: Celebrity Crushes & Frontline Customer Service
In Episode #21 of Breaking the Ice, we first talk about some of our celebrity crushes from our teenage years. Please take careful note that […]
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An Airline Magazine Showcases Company Values
Airline magazines – do you read them? You know, the magazines that are tucked away in the seatback container in front of you when you […]
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Breaking the Ice Episode #20: Clothing & Resilience w/ Justin Robbins
Episode #20 is a good one. We are so pleased to break the ice with Justin Robbins. He’s the Group Director of Content and Community […]
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3 Slices of Advice When Taking an Escalated Customer Service Call
You sense an energy shift. The air stiffens as a silent hush falls over the room. A tapping of a finger on a desk echoes. […]
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