Jenny Archives - Page 14 of 50 - Customer Service Life

Breaking the Ice Episode #12: Icebreakers and Karaoke

Posted on May 24, 2017 by Jeremy Watkin

Episode #12 is here and it’s a fun one. In this one, we get a little silly as we sing a few bars of the […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Breaking the Ice Episode #11: Boosting Morale with Nate Brown

Posted on May 17, 2017 by Jeremy Watkin

Finally, Breaking the Ice goes to 11 — and we’re so happy to break the ice with our always-best-dressed friend, Nate Brown. Nate is Director […]

Breaking the Ice, Contact Center, Customer Service, Jenny, Jeremy

Breaking the Ice Episode #10: Listening to the Voice of the Customer

Posted on May 10, 2017 by Jeremy Watkin

And we’ve officially broken the ice 10 times! In Episode #10 we’re so excited to be joined by our friend Ben Motteram, the CXpert. This […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

Breaking the Ice Episode #9: Our Favorite Customer Service Metrics

Posted on May 3, 2017 by Jeremy Watkin

It’s here! Episode #9 of Breaking the Ice is a good one. In this episode, you’ll learn some juicy information about Jenny and I. First, […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

Customer Service Looks Good in Hats

Posted on May 2, 2017 by Jenny Dempsey

I have been a loyal Verizon Wireless customer for 13 years. I have also not updated my plan for about 10 years and am on […]

Customer Experience, Good Customer Service, Jenny

Breaking the Ice Episode #8: When the Queue Goes Wild

Posted on April 26, 2017 by Jeremy Watkin

If you’ve worked in a contact center, you know the feeling. The customer service queue has gone crazy and there aren’t enough available reps to […]

Breaking the Ice, Jenny, Jeremy

A Birthday Surprise With Wings

Posted on April 25, 2017 by Jenny Dempsey

On my afternoon Southwest flight from Nashville to San Diego, we were about 30 minutes from landing. The Flight Attendant flips on the intercom and speaks […]

Customer Experience, Good Customer Service, Jenny

Mary Had A Little L.A.M.B.

Posted on April 21, 2017 by Jenny Dempsey

This is an updated version of the post Bahhddd Feedback which I wrote in 2013. Your customer service representative, Mary, received some negative feedback from a […]

Customer Service, Jenny