Jeremy and Jeremy Make ICMI’s Top 50 Thought Leaders List!
It’s the most wonderful time of the year– especially when we got named to ICMI’s Top 50 Thought Leaders for 2016. This was the 3rd […]
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3 Ways Customer Service Leaders Can Encourage Grief in the Workplace
I’m going to cut to the chase: I had to put my dog, Miso, to sleep two weeks ago. He was 11. I had him […]
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A Tail Waggin’ Customer Experience
Meet my dog, Miso, an 11-year-old Pekingese with an adorable face and a laid back attitude. Meet me, a customer service manager working 8am – 5:30pm […]
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Go Old School & Get Personal With Your Customers
A trip to my mailbox typically results in flyers, junk mail, dentist appointment reminders, the occasional Wish.com order, or Bed, Bath, and Beyond discount cards. With […]
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Coffee and Customer Service Life
After a long hiatus, we thought it fitting to do one of our Coffee and Customer Service Hangouts to talk about what we’re working on […]
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Inspiring Creative (and sometimes musical) Customer Communication
If you work with me, you know I like to make customer service fun, honing in on the creative ways to help others. Luckily, I work […]
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A Tall Order for Customer Service
Visiting a good friend in Hoboken, NJ and we were in dire need of some serious java. We headed over to the Starbucks in walking distance from […]
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A Customer Service Song Fest
Customer service for DMV.org consists of answering DMV related questions for all 50 states, as well as other countries. Recently, I assisted a customer named […]
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An #ICMIChat Follow Up On Great Managers
A few weeks ago, Jeremy Hyde (@JeremyHyde_), Manager at InstyMeds and Jenny Dempsey (@jennysuedempsey), Visitor Support Manager at DMV.org were both swept away from their weekly #ICMIChat (@CallCenterICMI) […]
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3 Reasons Why Customer Service At The DMV Has A Bad Reputation
When you think of the Department of Motor Vehicles (DMV), what comes to mind? Perhaps one or more of these words: Frustration Irritation Anger Annoyance […]
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