An Update From Jenny and Jeremy
Things have been crazy for us over the past year. We’ve changed jobs, moved, among other things. We thought it might be a great idea […]
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NOTICE: Complaint Department Is 300 Miles Away
I saw the sign. On the door of a company that resides in the same office building as my office. While this sign is meant to […]
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Don’t Be A Customer Service Hero
Customer service agents strive to save their customer’s day. We wake up, brush our teeth, drink our coffee and arrive at work, eager to help our […]
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The Princess Of Customer Service
This article was originally published on the ICMI blog on March 07, 2016. Click here to read the original. Exciting news! The Fantasyland help desk is […]
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4 Things Yoga Taught Me About Customer Service
After a wee little knee injury (don’t worry, it was nothing serious), I decided to shelve my normal exercise, jogging. With the goal of finding something […]
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Roasting Up Tasty Customer Service
Ironsmith Coffee Roasters is my local coffee shop on Highway 101, steps away from where I work. A day doesn’t go by, usually around the 2pm afternoon […]
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If Not Now, Then When In Customer Service?
The super complex life question, “If not now, then when?” was shared on my office whiteboard a couple of weeks ago. I write a daily quote for all to […]
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A Fuss Free Moving Experience
Moving is stressful. It being my 16th move in 16 years doesn’t make it any easier. This time around, movers were hired through Priority Moving of […]
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What Nordstrom Does Right With Trunk Club
My clothing shopping typically consists of visits to: The Thrift Store Target Forever 21 While there’s nothing wrong with these stores, as I venture deeper […]
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Your Customer Welcome Mat
How many steps does it take for your customer to reach you? Depending on how many steps, they’ll eventually land on your company “welcome mat”, eagerly […]
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