Leadership With Lollipops
Leadership isn’t easy. It requires self sacrifice and extra time, which some of us are just not willing to give. For some of us though, […]
Continue reading »Category: Jenny
Coffee And Customer Service: Phone Support Pet Peeves
Don’t you hate it when phone support folks put you on hold with no warning, or rush you off the phone, or say they are […]
Continue reading »
3 Ways to Effectively Place a Customer On Hold
You’re busy. Your phone stops working. Now you have to call tech support. [insert sigh of desperation here] “I’d LOVE to call tech support today […]
Continue reading »
The Little Things Keep The Big Things Running In Customer Service
It all began when a bolt in my right front brake fell out while I was driving up a hill one evening in San Diego. […]
Continue reading »Coffee And Customer Service: This Week In Review
During today’s Coffee and Customer Service hangout, we discussed all of the happenings on our blog this week from stories of upselling, to towing, to […]
Continue reading »
Don’t Tow Your Customer Along With Bad Service
Last week, I shared post #1 titled Pushing Kindness of my recent (and scary) car adventure. It was a short post highlighting the random kindness […]
Continue reading »
Pushing Kindness
Last Monday, the break pads on my car were replaced. Everything ran smoothly as I drove from the California high desert down to San Diego for […]
Continue reading »
Would You Clean Up The Mess Of Your Customer?
This past Saturday, August 30th, I took a flight from Pennsylvania to California, via US Airways. I had a window seat in the last row of […]
Continue reading »
Coffee and Customer Service: Cultivating Awesome Customer Experiences
In today’s hangout, we had the privilege of speaking with Nate Brown from CustomerCentricSupport.com. This was a wonderful opportunity to discuss our three part series […]
Continue reading »
It’s Not Always So Obvious For Your Customer
There is a UPS Distribution Center right down the street, about two minutes away. Convenient, huh? Especially since I’m moving cross country and need to […]
Continue reading »