Jenny Archives - Page 29 of 50 - Customer Service Life

Do It Right For Your Customer, Even If It Means Canceling

Posted on August 26, 2014 by Jenny Dempsey

My pup, Miso, is a member of the PetSmart Banfield (@Banfield) Wellness program. The program is designed to cover shots and vet visits plus discounts on flea […]

Customer Experience, Customer Service, Jenny

Coffee And Customer Service With Doug Sandler

Posted on August 22, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we had the fantastic privilege of talking customer service with DJ, Professional Nice Guy and Customer Service Expert, […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Cultivating Fantastic Customer Experiences – Part 3

Posted on August 21, 2014 by Jenny Dempsey

In part one of this series, Nate Brown (@CustomerIsFirst) talks about putting the focus on the employee experience to benefit the customer experience. Then, Jeremy […]

Customer Experience, Jenny, Leadership

Let’s Play: “Who Is Your Customer?”

Posted on August 20, 2014 by Jenny Dempsey

We all have customers but sometimes it’s not as obvious WHO they are. And, sometimes you have more than ONE set of customers. I’m not putting […]

Customer Experience, Customer Service, Jenny

5 Customer Service Tips From My Dog

Posted on August 14, 2014 by Jenny Dempsey

This is my dog, Miso. He is a 9 year old Pekingese. He’s the doggone best dog in the whole world and deserves endless amounts […]

Customer Service, Jenny

How Strong Is Your Ladder Of Success?

Posted on August 12, 2014 by Jenny Dempsey

We CREATE our… …V I S I O N. …G O A L S. …P U R P O S E. We SEE the… …B I G […]

Jenny, Motivation

Jeremy And Jenny Made ICMI’s Top 50 #CCTR Thought Leaders List

Posted on August 11, 2014 by Jeremy Watkin

In a recent article by ICMI, we were recognized in the Top 50 Contact Center Thought Leaders On Twitter! Jeremy (@jtwatkin) ranked #17 and Jenny […]

Customer Service, Jenny, Jeremy

Coffee And Customer Service: Reasons To Celebrate

Posted on August 8, 2014 by Jeremy Watkin

In today’s hangout, we discussed a number of topics ranging from the two year anniversary of Communicate Better Blog, to our recognition as contact center […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy