When It Hits The Fan
**Not for those with a weak stomach** I am reminded of a time where one of our engineers used to bring his Staffordshire Terrier into […]
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The Sofia Rule
Look at this face. Would you ever want to say something negative to her? My friend Leah, whose daughter Sofia is shown in this picture, […]
Continue reading »Coffee And Customer Service: What A Year It’s Been!
In our latest hang out, Jenny and I look back on the year that was for Communicate Better Blog. This process of blogging and learning […]
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Customer Service Pick Up Lines
Hey hot stuff! Did you know that you get hit on more often than not? Maybe it’s not by cheesy dudes or sloshy ladies at […]
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Customer Happiness Versus Customer Security
I received disgruntled feedback from a customer recently that threw me for a loop. Of course, I had to share and I’d really like YOUR […]
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What Would You Do If You Could Not Fail?
What would you do if you could not fail? What an important question to ask ourselves to help find just how many limited beliefs we […]
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Get to the ROOT of Delegation
Taking on too many tasks at one time? Guilty as charged! We often will say “yes” to tasks when we should say “no”. Does this […]
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Talk To Yourself Like a Customer
Let’s call this a “Revelations While Trying to Fall Asleep but You Can’t Since Your Mind is Racing a Million Miles a Minute” post. Yup, […]
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Spin Me Right Round
See that record? That’s how I felt recently while talking to a provider. Spin. Spin. Spin. In circles. Over and over and over. Getting no […]
Continue reading »Carrots and Customer Service: What’s Up With Your Tone Doc?
Happy Friday everyone! In this hangout we discuss email communication. Jenny has her own special way of sending smiles over the Internet that will give […]
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