Identifying Our Customers And Serving Them Better
In Episode #52 we were privileged to break the ice with our good friend Scott Ontiveroz whom we enjoy collaborating with during the weekly #ICMIChat on Twitter. […]
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In this, our 51st episode of Breaking the Ice, we scrape the bottom of the barrel and talk about our favorite scents. We also share […]
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In our 50th episode we break the ice with Kaye Chapman, Content and Client Training Manager at Comm100. We first discussed whether or not we’d […]
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We’re huge fans of customer service and customer experience but sometimes it’s fun to read about something else. For example, Jenny is reading Food Sanity […]
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Working from home. So many people dream about getting the opportunity to ditch the cubicle for the couch. Are you one of them? It may […]
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Episode 48 is a controversial one. In this one we first debate whether or not to eat kiwifruit with the skin on or off. To […]
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I’m writing this to you today because customers can be really annoying. In fact, I’m working with a customer right now that is totally pissing […]
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So much fun to break the ice with one of our favorite conference friends, Monica Norton! She’s Senior Director at Zendesk — and if you’re as […]
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In this special Valentine’s Day episode, it’s a treat to break the ice with someone who’s near and dear to our hearts. Doug Sandler is […]
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The #FreeToHelp movement focuses on how free your customer service agents are to help customers. This is an important component to the overarching customer experience. […]
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