Jeremy Archives - Page 19 of 84 - Customer Service Life

Emotional Intelligence Insights From Happy Gilmore

Posted on January 2, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on December 14, 2017. Click here to read the original. One of my favorite movies is Happy […]

Jeremy, Leadership, Motivation

Give the Gift of Quality Time

Posted on December 20, 2017 by Jeremy Watkin

I can remember it well. I was nine-years-old when my parents put my brother Jeff and me on a plane from California to the far […]

Jeremy, Motivation

Quality Scores: Are They Really Necessary?

Posted on December 15, 2017 by Jeremy Watkin

This article originally appeared on CustomerThink.com as part of my monthly Advisor column on November 10, 2017. Click here for the original. Pretty much every […]

Contact Center, Customer Service, Jeremy

A Surefire Blueprint for Losing Customers

Posted on December 12, 2017 by Jeremy Watkin

This article was first published on the FCR blog on November 28, 2017. Click here to read the original. I’ve only ever purchased tires from […]

Customer Experience, Customer Service, Jeremy

Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

Posted on December 7, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on November 20, 2017. Click here to read the original. When it comes to outsourcing customer […]

Contact Center, Customer Service, Jeremy