Identifying Our Customers And Serving Them Better
In this episode we welcome our friend and customer service expert, Randi Busse. She’s coauthor of the book, Turning Rants Into Raves and President of […]
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This article was originally published on CustomerThink.com as part of my regular advisor column on October 13, 2017. Click here to read the original along […]
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This article was originally published on the FCR blog on October 31, 2017. Click here to read the original. Innovation is a term often reserved […]
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Welcome to Episode #36. We are so pleased to have Jacob Shields break the ice with us. Jacob is the Call Center Manager at CCI […]
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I just returned from watching a showing of “I’ll Push You,” a movie chronicling the journey of two friends, Patrick and Justin as they travel […]
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This article originally appeared on the FCR blog on October 26, 2017. Click here to read the original. Some of my favorite restaurants are places […]
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In our 35th episode we had the pleasure of breaking the ice with our good friend, Sheri Kendall-DuPont. She’s the Manager of Colleague and Leadership […]
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This article was originally published on the FCR blog on October 20, 2017. Click here to read the original. I have several books staring at […]
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In Episode #34 we welcome our good friend, Sean Hawkins. He’s the Director of Contact Center and Customer Service at Framework Homeownership. Be sure to […]
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This article was originally published on CustomerThink on September 14,2017 as my regular Advisor column. Click here to read the original. As a contact center […]
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