And Then The Phone Rang…
If you are new to CommunicateBetterBlog, one of our favorite things to do is to write discussion or collaboration posts. In these posts we dialog […]
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Thoughts On Remote Work And The Contact Center
I was turned on to the wonders of customer service telecommuting several years ago when we installed our first VOIP phone system at the office. […]
Continue reading »Monday Motivation: An Exercise In Positivity Part 1
In this week’s Monday Motivation I want to try something a bit different. Rather than sharing a random, insightful thought, I want to invite you […]
Continue reading »Coffee and Customer Service: TGIF!
In this week’s coffee and customer service hangout, Jenny and Jeremy talk about the topics near and dear to their hearts this week. The cover […]
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A Customer Service Scenario I Love To Hate
Here’s a scenario I have faced in customer service more times than I care to. A customer fails to pay their bill, their account gets […]
Continue reading »Monday Motivation: Find Out What Your Customer Needs!
I was watching the movie, Cars the other day with my kids and found this little gem of a short film in the extras on the […]
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Do You Have A Blogging Buddy?
We started Communicate Better Blog nearly two years ago with the goal of talking about good, bad and ugly customer service experiences intent on delivering […]
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A Nomination For White Castle — Customer Delight Hall Of Fame
As someone who has spent nearly my entire life in Southern California, I have never had the privilege of eating at a White Castle restaurant. […]
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Monday Motivation: How Do You Talk About Your Customers?
Tell me if you’ve ever done this. After speaking with a customer who you perceived to be a “jerk,” you proceeded to the notes on […]
Continue reading »Coffee And Customer Service: Serving Our Friends
In today’s hangout, we discussed a recent post titled “The Friend Test” and the difficulty surround having our friends and family do business with us. Don’t […]
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