Coffee And Customer Service: When Customer Service Gives You The Runs
In our latest hangout, we talk about a couple experiences from our blog this week where customer service gave us the runs…or the runaround. It’s […]
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Don’t Make Your Customers Go The Extra Mile To Correct Your Mistake
I’m currently in the midst of reading the book “Service Failure” by Jeff Toister and was reminded of one of the worst service failures I’ve […]
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Monday Motivation: Laughter Is Ten Times More Powerful Than Screaming
In my house we are definitely in the Disney era. Every time we introduce a new movie, we watch it many, many times in a […]
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Lay Down Thy Devices And Communicate Better
I’ve been thinking a lot about multitasking since reading a blog post by Jeff Toister entitled “Why Multitasking Hurts Customer Service.” For the longest time, […]
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Absolutely Awesome Alternatives To Saying NO To Your Customers
By now we’ve set some ground rules on this blog, none more important than avoiding the word NO at all costs when working with customers. […]
Continue reading »Coffee And Customer Service: Customer Service Tantrums
I recently read a fantastic article entitled “Maybe You Get Bad Customer Service Because You’re A Bad Customer” and that sparked some discussion on our […]
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Chick-fil-a: A Customer Experience Oasis
Still being somewhat new to this adventure called parenting, my wife and I recently made a critical discovery. On long road trips with kids, restaurants […]
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Monday Motivation: Look At Something BIG
I have cares and concerns. Who doesn’t? It’s so easy to let those concerns affect our health, relationships and work. On a recent run, I […]
Continue reading »Find Your Happy Place
One thing we know about customer service is that there will be ups and downs. Sometimes there is such a love hate relationship with our […]
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Tuesday Motivation: The Best Scarers Use Their Differences To Their Advantage
Why Tuesday motivation you ask? Because Monday was a holiday of course. I’m going to cut to the chase today because I have a busy […]
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