Leadership Archives - Page 8 of 11 - Customer Service Life

Why Stories Are Essential To Contact Center Culture

Posted on October 28, 2014 by Jeremy Watkin

This post originally appeared on the ICMI blog. Click here for the original article and to read more fantastic customer service content form ICMI. Customer […]

Customer Service, Jeremy, Leadership, Motivation

The 5 Standards Of Awesome Customer Service

Posted on September 29, 2014 by Jeremy Watkin

In a post last week, I explained our concise definition of AWESOME customer service for our team at Phone.com. To review, we define AWESOME customer […]

Customer Service, Jeremy, Leadership, Motivation

Leadership With Lollipops

Posted on September 23, 2014 by Jenny Dempsey

Leadership isn’t easy. It requires self sacrifice and extra time, which some of us are just not willing to give. For some of us though, […]

Jenny, Leadership

What Is Awesome Customer Service?

Posted on September 22, 2014 by Jeremy Watkin

We recently enlisted the services of Jeff Toister, President of Toister Performance Solutions to gauge the alignment of our customer service team at Phone.com. It […]

Customer Service, Jeremy, Leadership

Stop Treating Your Customers Like Dragons

Posted on September 17, 2014 by Jeremy Watkin

The movie How To Train Your Dragon has been a big hit in my house of late. In fact, we just had a dragon-themed birthday party. […]

Customer Service, Jeremy, Leadership

Cultivating Fantastic Customer Experiences – Part 3

Posted on August 21, 2014 by Jenny Dempsey

In part one of this series, Nate Brown (@CustomerIsFirst) talks about putting the focus on the employee experience to benefit the customer experience. Then, Jeremy […]

Customer Experience, Jenny, Leadership