Motivation Archives - Page 12 of 21 - Customer Service Life

The 5 Standards Of Awesome Customer Service

Posted on September 29, 2014 by Jeremy Watkin

In a post last week, I explained our concise definition of AWESOME customer service for our team at Phone.com. To review, we define AWESOME customer […]

Customer Service, Jeremy, Leadership, Motivation

Appreciate The Learning Opportunities In Customer Service

Posted on September 25, 2014 by Jenny Dempsey

Our customer service team at Phone.com has a peer recognition program called Smiles where each employee can nominate each other for their amazing work. We also place […]

Good Customer Service, Jenny, Motivation

Monday Motivation: Set Attainable Goals

Posted on September 15, 2014 by Jeremy Watkin

I’ve spent a lot of time thinking about goals recently. The tried and true method for achieving goals is SMART: Specific, Measurable, Achievable, Realistic, and […]

Customer Service, Jeremy, Motivation

Monday Motivation: Step Outside Yourself

Posted on September 8, 2014 by Jeremy Watkin

In my ongoing quest to replace my sports talk radio intake with something a bit more educational, I have been listening to the book, Team […]

Jeremy, Motivation

Pushing Kindness

Posted on September 5, 2014 by Jenny Dempsey

Last Monday, the break pads on my car were replaced. Everything ran smoothly as I drove from the California high desert down to San Diego for […]

Jenny, Motivation

Monday Motivation: Getting Job Offers Customer Service

Posted on September 1, 2014 by Jeremy Watkin

I love any opportunity to be served by someone who really gets what AWESOME customer service is all about. I appreciate the way these people make […]

Customer Service, Jeremy, Motivation

How Strong Is Your Ladder Of Success?

Posted on August 12, 2014 by Jenny Dempsey

We CREATE our… …V I S I O N. …G O A L S. …P U R P O S E. We SEE the… …B I G […]

Jenny, Motivation

Monday Motivation: Finishing Strong…Well Sort Of

Posted on July 28, 2014 by Jeremy Watkin

In a foot race, regardless of the distance and regardless of how you’ve performed throughout, there comes the time when you hear the crowd noise building […]

Jeremy, Motivation