Drop the ‘tude, dude!
I’ve been reading UserVoice’s community blog for the past couple months, and I’ve been taking away a LOT of good lessons. One topic in particular is […]
Continue reading »Identifying Our Customers And Serving Them Better
I’ve been reading UserVoice’s community blog for the past couple months, and I’ve been taking away a LOT of good lessons. One topic in particular is […]
Continue reading »We are on a journey at Communicate Better Blog and the destination is complete and total awesomeness at Phone.com. Today, one of our favorite guest […]
Continue reading »It’s so easy in the world of customer service to develop an us versus them mentality. Heck, in companies it’s just as easy to do […]
Continue reading »I haven’t hidden the fact that one of our major goals is to make the customer experience at Phone.com AWESOME. We mean it so much […]
Continue reading »A Saturday night dinner reservation was made for 6:30pm with a party of 10 for indoor seating at a small yet bustling Italian restaurant in […]
Continue reading »I’m going to keep the introspection train rolling today after a terrific post by Jenny entitled “Contagious Customer Service Starts With A Smile.” As a […]
Continue reading »Working in customer service ain’t always peaches and cream, but I am fairly certain I don’t have to tell you that because you already knew. […]
Continue reading »It’s Sunday evening and I’m approaching Monday intent on making this a great week. I am focused on being a highly effective person. Just to […]
Continue reading »Take a look at this image. Undoubtedly, if you watch any movies at all you have seen this image and you know the sound that […]
Continue reading »Do you ever feel like this girl? If you said yes, you’re not alone! Working in customer service, you have to find a balance […]
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